Please take a moment to review our refund and return policy before making your purchase. By placing an order on our website, you agree to the following terms:

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No Refunds or Exchanges

Due to the delicate nature of our abayas and for hygiene reasons, all sales are final. We’re unable to offer returns or exchanges, including for sizing or change of mind. 

We strongly recommend reviewing your order before checkout to ensure everything is accurate.

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Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package at nkcollectionofficialuk@gmail.com.

When reaching out, please include:

• A detailed description of the issue.

• Clear photos of the item and packaging.

Once your claim is reviewed and confirmed, we will provide a resolution.

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Return Guidelines (If Approved)

In the rare case that a return is approved, the following rules apply:

Condition of the Item:

• Must be unworn, unwashed, and unaltered.

• Free from signs of use, stains, creases, or perfumes/body odours.

• Original tags and packaging must remain intact.

Packaging:

• Ensure the item is securely packaged to avoid damage during transit.

• Returns damaged due to insufficient packaging will not be accepted.

Shipping:

• Returns must be sent via tracked shipping within 7 days of approval.

• Return shipping costs are the customer's responsibility.

• We are not responsible for items lost or damaged in transit.

Inspection:

• All returned items will be inspected upon receipt.

• Items not meeting the above conditions will be returned to you at your expense.

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Important Notice

• All sales are final unless the product is defective or incorrect.

• Returns sent without prior approval will not be accepted.
  

Here’s a more polished and professional version:

Thank you for your understanding and cooperation. If you have any questions or require clarification on our policy, please do not hesitate to contact us at nkcollectionofficialuk@gmail.com.